Returns & Replacements
Our 30-day returns guarantee
Our 30 day returns guarantee means that if for any reason you are not satisfied with your purchase you can return it to us in its original condition within 30 days of the date you received the item, unopened with seals and inner packaging intact. We will then issue you with a full refund for the price you paid for the item.
Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect, however if you have received a damaged, defective or incorrect item the following policies apply.
If the item was damaged in transit
If you take delivery of an Helping Hand Education package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange; please contact us directly at firstname.lastname@example.org and ensure you include your order reference number in all correspondences.
If the item is defective (within 30 days of receipt)
You have the right to return a faulty item within a reasonable period of time. Please contact us directly at email@example.com to discuss the natural of any defective item and any possible solutions.
If the item becomes defective (after 30 days of receipt)
Please contact us directly at firstname.lastname@example.org to discuss the natural of any defective item and any possible solutions.
If we sent you an item you did not order (an “incorrect” item)
As soon as you find out we’ve sent you an incorrect item, contact us directly at email@example.com to arrange return and/or replacement of the item in question. Please include your order reference number in all correspondences.
In the event of Helping Hand Education sending you a replacement for a damaged, defective or wrong item, you must return the item to Helping Hand Education within 30 days. Helping Hand Education reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Helping Hand Education confirms we will issue a replacement.